Shipping & Returns

Van Dijk Designs is shipped anywhere in Canada with the exception of digital downloads which are available worldwide.

Flat rate shipping all across Canada:  $15 expedited with tracking
(large orders may not qualify for flat rate shipping)
 
Small items are shipped lettermail:  $5 regular letter without tracking
(Small items must meet Canada Post requirements, items will be accepted at checkout)
 
Local Pick Up - FREE 
(If you wish to pick up your order, contact me through my contact page and we can make arrangements. I will refund any shipping costs for local pick up) 
 
Outside of Canada:
Currently I am only shipping within Canada.  
 
RETURNS
I want you to be happy with your purchase. Many of my items are one of a kind, so replacing an item with the exact item you purchased may not be possible. However, I will do my best to find a replacement that you will be happy with. All returns must be shipped back to me (Canada Post with tracking) before replacements or refunds are issued. Return shipping costs are the responsibility of the buyer. There is no refund on shipping.
Please contact me if you have any questions on your order. Please click on Refund Policy for more information.